Our trained evaluation staff reviews all educational documents submitted to establish their authenticity.
We reserve the right to contact educational and other institutions to verify the authenticity of any documents received. In the limited cases in which we must contact institutions for verification, the evaluation process may be delayed, sometimes substantially.
Normally, we will wait a maximum of six months for a satisfactory response to our verification requests. During this period we will make two attempts to contact the issuing institution using the best contact information available to us, including email, post, and fax.
Because the verification of documents depends on the responsiveness of third parties in other countries, this process can significantly delay the preparation of our evaluation report and, in some cases, may prevent us from completing a report. We will not issue an evaluation report when substantial concerns about the documents submitted have not been satisfactorily resolved.